At Alexa BD, we are committed to providing you with high-quality products and services. However, we understand that there may be instances where you need to return a product. We offer a refund policy that allows you to return products that are damaged or misleading. Please read this policy carefully before initiating a return.
- Return Eligibility
1.1 We accept returns for products that are damaged or misleading.
1.2 To be eligible for a return, the product must be unused and in the same condition that you received it.
1.3 You must initiate the return within 7 days of receiving the product.
- Return Process
2.1 To initiate a return, please contact us at info@alexa.com.bd with your order number and the reason for the return.
2.2 We will provide you with instructions on how to return the product, including the shipping address.
2.3 You are responsible for the shipping costs associated with the return.
2.4 We recommend that you use a trackable shipping service to ensure that we receive the product.
- Refund Process
3.1 Once we receive the returned product, we will inspect it to ensure that it meets our return eligibility criteria.
3.2 If the product is eligible for a return, we will issue a refund to your original payment method.
3.3 Please note that the refund may take several business days to appear on your account, depending on your payment provider.
- Exclusions
4.1 We do not accept returns for products that have been used or modified.
4.2 We do not accept returns for products that have been damaged due to customer misuse or neglect.
4.3 We do not accept returns for products that have been lost or stolen after delivery.
- Contact Information
5.1 If you have any questions or concerns regarding our refund policy, please contact us at info@alexa.com.bd.
By using our website and purchasing our products, you acknowledge that you have read and agree to this refund policy.